Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of cortexxxia's website and professional consulting services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you disagree with any provision, please discontinue use immediately.

cortexxxia reserves the right to modify these Terms at any time. Material changes will be communicated through website notice or direct notification to active clients. Continued use following modifications constitutes acceptance of updated Terms.

2. Definitions

• "Services" refers to all consulting services, assessments, implementations, and programs offered by cortexxxia including AI Readiness Diagnostic, AI-Powered Search Implementation, and AI Innovation Program
• "Client" means any individual or organization engaging cortexxxia for professional services
• "User" refers to any individual accessing the cortexxxia website
• "Content" includes all text, graphics, data, software, and materials available through our website or services
• "Agreement" encompasses these Terms plus any separate service agreements or statements of work

3. Use of Services

3.1 Permitted Use

Our website and services are intended for business purposes by organizations seeking AI consulting expertise. You may access and use our services in accordance with these Terms and applicable law.

3.2 Age Requirements

Services are provided to businesses and individuals aged 18 years or older. By engaging our services, you represent that you meet this requirement and have authority to bind the organization you represent.

3.3 Account Responsibilities

If you create an account or access portal, you are responsible for maintaining credential confidentiality and all activities conducted through your account. Notify us immediately of any unauthorized access.

3.4 Accuracy of Information

You agree to provide accurate, current information in all communications with cortexxxia. Inaccurate information may impact service quality and deliverable accuracy.

4. Prohibited Uses

The following activities are strictly prohibited:

• Violating any applicable laws or regulations
• Infringing intellectual property rights of cortexxxia or third parties
• Transmitting malicious code, viruses, or harmful software
• Attempting unauthorized access to our systems or networks
• Using services for fraudulent or deceptive purposes
• Harassing, threatening, or abusing cortexxxia personnel
• Engaging automated systems without explicit authorization
• Reselling or sublicensing our services without written consent

Violation of these prohibitions may result in immediate service termination and potential legal action.

5. Intellectual Property

5.1 Ownership

All Content, methodologies, frameworks, and materials provided by cortexxxia remain our exclusive property or that of our licensors. This includes proprietary assessment frameworks, training materials, and implementation methodologies.

5.2 License Grant

For purchased services, we grant you a limited, non-exclusive, non-transferable license to use deliverables for internal business purposes. This license does not permit resale, distribution to third parties, or derivative works without written authorization.

5.3 Usage Restrictions

You may not copy, modify, reverse engineer, or create derivative works from our proprietary materials. Training materials and methodologies are licensed for use by your organization's employees only.

5.4 Client Content

You retain ownership of data and materials you provide. By engaging our services, you grant cortexxxia a limited license to use client-provided materials solely for service delivery purposes.

6. Payment Terms

6.1 Currency and Pricing

All prices are quoted in Singapore Dollars (SGD) unless otherwise specified. Pricing is valid for 30 days from quotation date unless extended in writing.

6.2 Payment Timing

Payment terms are specified in individual service agreements. Standard terms require 50% payment upon engagement commencement and 50% upon deliverable completion. Net payment terms are 14 days from invoice date.

6.3 Accepted Methods

We accept bank transfers and corporate credit cards. Payment processing fees may apply to credit card transactions.

6.4 Price Changes

Pricing for ongoing services may be adjusted annually with 60 days advance notice. Price increases do not apply to signed fixed-price engagements.

6.5 Taxes

Prices exclude applicable taxes unless stated otherwise. Clients are responsible for all relevant taxes, duties, and government fees.

7. Refund Policy

7.1 Refund Timeframe

Refund requests must be submitted within 14 days of engagement commencement. Requests are evaluated based on engagement progress and work completed.

7.2 Non-Refundable Items

The following are non-refundable: completed deliverables, services already rendered, third-party software licenses, and travel expenses incurred.

7.3 Processing Time

Approved refunds are processed within 30 business days to the original payment method.

7.4 Refund Method

Refunds are issued via the original payment method unless alternative arrangements are agreed in writing.

8. Disclaimers and Limitations

8.1 "As Is" Provision

Services and website content are provided "as is" without warranties of any kind, express or implied. We disclaim warranties of merchantability, fitness for particular purpose, and non-infringement.

8.2 No Result Guarantees

While we employ professional methodologies and best practices, we cannot guarantee specific business outcomes or results. Success depends on numerous factors including client cooperation, organizational readiness, and implementation execution.

8.3 Liability Limitations

To the maximum extent permitted by law, cortexxxia's total liability for any claims arising from services shall not exceed the fees paid for the specific engagement giving rise to liability.

8.4 Indirect Damages

cortexxxia shall not be liable for indirect, incidental, consequential, special, or punitive damages including lost profits, business interruption, or data loss, regardless of legal theory.

8.5 Risk Assumption

Clients acknowledge that AI implementation involves inherent technical risks and uncertainties. Implementation success requires appropriate organizational readiness and ongoing commitment.

8.6 Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control including natural disasters, pandemics, government actions, or utility failures.

9. Termination

9.1 Termination Conditions

Either party may terminate services with 30 days written notice. Immediate termination is permitted for material breach or violation of these Terms.

9.2 Notice Requirements

Termination notices must be submitted in writing to [email protected] and are effective upon receipt confirmation.

9.3 Effects of Termination

Upon termination, client shall pay for all services rendered through termination date. Access to proprietary materials and support ceases immediately except as required for transition.

9.4 Surviving Provisions

Confidentiality obligations, intellectual property rights, payment obligations, and limitation of liability survive termination indefinitely.

10. Dispute Resolution

10.1 Informal Resolution

Parties agree to attempt good faith resolution of disputes through direct negotiation before pursuing formal proceedings. Escalate concerns to senior management within 14 days of issue identification.

10.2 Mediation

If informal resolution fails, parties shall engage a mutually agreed mediator within Singapore. Mediation costs are shared equally unless otherwise agreed.

10.3 Arbitration

Unresolved disputes shall be settled by arbitration under the Singapore International Arbitration Centre rules. Arbitration proceedings shall be conducted in English in Singapore.

10.4 Jurisdiction

These Terms are governed by Singapore law. Courts of Singapore shall have exclusive jurisdiction over disputes not resolved through arbitration.

10.5 Applicable Law

Interpretation and enforcement of these Terms shall be governed by the laws of Singapore, without regard to conflict of law principles.

11. General Provisions

11.1 Entire Agreement

These Terms, together with any signed service agreements and statements of work, constitute the complete agreement between parties regarding subject matter herein.

11.2 Severability

If any provision is found unenforceable, remaining provisions continue in full effect. Unenforceable provisions shall be modified minimally to achieve intended effect.

11.3 No Waiver

Failure to enforce any provision does not constitute waiver of that provision or any other. Waivers must be explicit and in writing.

11.4 Assignment

Clients may not assign rights or obligations under these Terms without written consent. cortexxxia may assign to affiliates or in connection with business transfers.

11.5 Notices

All notices must be in writing and delivered to addresses specified in service agreements or to [email protected] for general inquiries.

12. Contact Information

For questions regarding these Terms: